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Where is Luther Lather located?

Luther Lather has various Pop Up locations throughout the Year 
in Charlottetown PEI as well as off Island in Moncton, Halifax, Montreal and Toronto.

To find us, please visit our tour page.

Is Luther Lather a shaving soap?

Luther Lather is NOT a shave soap. Luther Lather is a true shave cream (3 in 1) as it is Shave Cream+Moisturizer+ Aftershave. Unlike generic shave soaps that repel water Luther Lather absorbs into the skin to moisturize. Any shave cream residue left on the face or brush can be rubbed into the skin post shave. The honey milk soap and coconut oil in our shave cream gives the skin a refreshed, moisturized and healed finish.

How long does a Shave Stein last till I run out and its empty?

Each users' experience and duration of shaving cream varies based on how many times per week they must shave as well as how many passes they may prefer (DE or Straight razors) as well as if they prefer to only shave cheeks, neck, head, full face or just fore arms. Some users prefer thick coats & extra passes, while some users only apply thin coat. Most users who would shave 1-2 times per week should have 8-11 months of product in their steins. Again this duration will vary between users.

What is the Expiration Date on Shaving cream?

We recommend using the product within month of purchase. We suggest storing stein in cool dry place. If any issues occur please contact us directly. 

How do I refill my Luther Lather stein?

First, open the bladder by cutting off a corner and making a small to medium size opening or hole for the cream to flow out of.

Firmly pressing the bladder with your fingers, push and force the bladder so the pressure moves the cream toward the corner opening.

Next, once the bladder is almost empty, start with the far end of the bladder and roll it like a toothpaste tube on its last drop. Roll the end towards the opening so that the remaining residue is pushed and finally discharged into the stein.

If there is still cream left, try cutting the bladder fully open and use a spatula to spread the remaining cream into stein (with ease) to ensure you can get every last ounce. 

Finally, once the stein is full, twist the lid on & pack the jar by slapping the bottom of the jar against your hand firmly to pack the application tight into your stein. This will further compress the cream and set it in place. 

Should I wet my brush in water before I lather + twirl it in the jar?

Yes its strongly recommended to wet the shave brush thoroughly or even soak it prior to whisking in the shave stein to ensure the bristles can lather properly within the cream as well as protect the bristles by allowing better glide. Whisking the brush rigorously when dry can lead to damage and excessive hair loss from brush thru abrasive strokes.

Does Luther Lather sell glass tumblers anymore?

No the glass tumblers are no longer offered in our collection. The fragile nature of glass for our users and for online shipping was becoming challenging as jars became damaged. We have shifted our focus to make our own in-house light weight & durable aluminum steins.

My refill Bladder seemed to have melted or is soft after being mailed.

We ship out all shaving refill bladders out in a poly mailer bag in a frozen state. During time in transit it may melt and leave droplets or moisture within the poly bag. The cream should arrive with a firm mud like texture. If the cream appears to be in a fully melted liquid state place bladder in freezer again and let it sit for a day. If it persists please contact us. 

My refill Bladder had too much cream in it or has slightly less cream to fill to steins jar lip.

Each stein was handmade, so the jar walls may have thinner or thicker walls creating a slight variation of volume holding capacity.

Example: if you have slightly less cream where it doesn't reach stein cavity surface you may have a slightly larger jar in having thinner walls. 

Can I pack my Luther Lather Stein as a "Carry-on" when travelling ?

No it's strongly recommended NOT to place your stein in carry-on luggage during air travel as the Regular Stein and refill bladders are both roughly 6.8 ounces. 

Place regualr shave stein and bladder in checked luggage and ensure there is some articles of protection to coat the items during transit. As per TSA guidelines cosmetics and or liquid containers should be equal or less than 3 oz or 100 ml.  

Our mini Travel Stein shaving cream stein is travel friendly, as a carry-on toiletry item, meeting requirements of Airport TSA /CATSA standards.

Note: If your Regular Stein is empty then it is compliant with TSA regulations. 

Are Luther Lather Products Sustainable?

In a retail era of disposable consumables its so vital to rethink the way we use, purchase and feel about items we use on a daily basis. After much reflection we wanted to recreate Luther Lather to better ourselves, the environment and to better the lives of our customers, friends & community. We truly yearn to produce and share a meaningful product.

From a packaging and philosophical approach, the need for less in size, the need for less in waste, the need for durability and the need for better brush ergonomics were the key drivers that help shape the intended Luther Lather experience.

Return Policy

What is the Luther Lather return policy?

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 30 days of purchase. 

You can return your product for store credit, a different product, or a refund to the original payment method.

Please note the following exceptions to our return and refund policy:

  • Discounted items are final and cannot be returned or exchanged
  • Returned items must have no visible signs of wear or use

Additional information: 

  • Please contact us directly to arrange refund, replacement or store credit

Refund Policy

What is the Luther Lather refund policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging.

You’ll also need the receipt or proof of purchase.

To start a return, you can contact us. Items sent back to us without first requesting a return will not be accepted.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

What if my item arrives damaged?

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

What are non-returnable items?

Certain types of items cannot be returned if used. Please contact us if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Can I exchange my items?

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.